Frequently Asked Questions

What Types of Diamonds and Gemstones Do You Carry?
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At EMD Diamonds, we maintain an in-house inventory of over 10,000 GIA and IGI certified diamonds, fancy color diamonds, and natural colored gemstones. We specialize in sizes from 0.70 ct to 20 ct+. Our selection includes Round Brilliant, Princess, Radiant, Marquise, Pear, Cushion, Emerald, Asscher, Heart, Oval, Old Mine, and European cuts.
How Long Can I Keep a Diamond or Gemstone on Memo?
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Our standard memo term for diamonds and gemstones is 15 days. If you need additional time, just let us know. We’re flexible and will work to accommodate your needs.
How Much Is Shipping?
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We offer free overnight shipping via FedEx. If a diamond is not sold, the return shipping cost is the client's responsibility.
How Do I Get Access to the EMD Diamonds Website?
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To access our website, you must be a credit-approved, JBT-rated customer. Simply contact us, and an expert account manager will provide your client ID and website login credentials.
How Can I Get an Accurate Diamond or Gemstone Description?
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Our experienced account managers are highly trained in both diamonds, gemstones, and sales. They can provide detailed insights, including inclusions, eye-cleanliness, color, and overall appearance. With extensive experience serving jewelers across the country, we understand your business and are here to help you maximize your sales.
My Account Manager Is Out of the Office. Should I Call Back?
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Your account manager will always receive credit for your order, even if they are unavailable. At EMD Diamonds, we operate as a team, ensuring seamless service for all our customers.
Where Is Your Jewelry Manufactured?
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All our jewelry is made in New York by skilled artisans using high-quality materials and precise craftsmanship.
What’s the Lead Time for Finished Jewelry?
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Most finished pieces are ready to ship within 7–10 business days, depending on the design and customization.

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